Final Update: Friday, 06 April 2018 23:24 UTC
Application Insights experienced alerting issues for GSM service. We've confirmed that all systems are back to normal with no customer impact as of 04/06, 22:27 UTC. Our logs show the incident started on 04/06 17:53 UTC and that during the 4 hours and 30 minutes that took to resolve the issue customers might have experienced below impact -
Application Insights experienced alerting issues for GSM service. We've confirmed that all systems are back to normal with no customer impact as of 04/06, 22:27 UTC. Our logs show the incident started on 04/06 17:53 UTC and that during the 4 hours and 30 minutes that took to resolve the issue customers might have experienced below impact -
- All SCOM customers would have experienced failures while accessing their GSM data during the impact window.
- Some Application Insights users might have experienced delays or missed availability alerts during the impact window. Note - Data access for Application Insights users was not affected
- Download of web test result details (e.g. clicking on the dot on availability chart) was not available during impact window for all users.
- Root Cause: The failure was due to latest configuration changes to GSM service
- Incident Timeline: 4 Hours & 30 minutes - 04/06 17:53 UTC through 04/06, 22:27 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
-Sapna