In the sample for Unified Service Desk, a technique is demonstrated where you search for a contact, open the contact, which opens a session, then loads the contact into a Contact tab. Once the Contact is loaded into the tab, the page is scanned for data and the Data Parameter list is populated. Once this data is available, the Session Overview control along with the Agent Scripting control is loaded and populated. This is a pretty simple thing to setup as demonstrated in the sample, however, in practice...(read more)![]()
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