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Performance issues with Visual Studio Team Services - 2/2 - Resolved

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Final Update: Tuesday, 2 February 2016 12:20 UTC

We've confirmed that all systems are back to normal with no customer impact as of 02 Feb 2016 12:10 UTC. Our logs show the incident started on 02 Feb 2016 08:00 UTC. It took 4 hours 10 min to mitigate the issue. 

  • Root Cause: There was an issue in  execution plan of a specific store proc which lead high resource consumption of our SQL Azure database. We have patched the respective stored procedure to mitigate the issue.
We understand that customers rely on VS Team Services as a critical service and apologize for any impact this incident caused.

Sincerely,
VS Team Services Service Delivery Team


Initial Update: Tuesday, 2 February 2016 10:45 UTC

We are actively investigating issues with Team Foundation Service under VS Team Service. Subset of customers in West Europe region may experience slowness in accessing the VS Team Services. Initial investigation indicate, there is high load on one of our SQL Azure database causing slow performance which impacts all the accounts allocated to this database. 

We are working to resolve this issue and apologize for any inconvenience.

Sincerely,
VS Team Services Service Delivery Team
 


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